Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, followed by scheduled appointments. Though we can't always anticipate emergencies or cases that take longer than the scheduled time, we make a sincere effort to see scheduled appointments on time.

We can usually provide you with an appointment within 24 hours of the time you call, or sooner if the matter is urgent. Please call (334) 297-1050 to schedule an appointment.

For the safety of all our patients, we require that vaccinations be up to date for all patients admitted to the hospital.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Drop-Offs
If you are unable to come during available appointment times, a drop-off arrangement may also be made starting as early as 7:30 AM Monday through Friday. A drop-off means that you leave your pet with us to complete the medical care needed and pick him/her up at a later time. Please leave a phone number where you may be reached in case the doctor has questions.

Payment Policy

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

CareCredit

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay

ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.